Return & Exchange Policy

Return Window

You may request a return or exchange within 7 days of delivery, strictly in the following circumstances:

• Product received damaged, leaking, or with broken seals.
• Incorrect product or variant delivered against your confirmed order.
• Product is proven defective or has a manufacturing fault.
• Item(s) missing from your delivery parcel.

Conditions for Return & Exchange

• Original Condition: The product must be completely unopened, unused, and preserved in its original outer sealed packaging along with the invoice.
• Food Safety Rule: For hygiene and health safety regulations, opened, used, or partially consumed packs cannot be returned or exchanged unless a verified manufacturing defect is identified.
• Reporting Deadline: Claims for transit damage or incorrect items must be reported within 48 hours of delivery, supported by clear unboxing photos or a video.

How to Initiate a Return or Exchange

• Contact Concierge: Email us at support@ahaarisht.com or submit a ticket via the Contact page on our Website with your order number, reason for return, and clear supporting photos/video.
• Verification: Our team will review your request within 24–48 business hours and guide you through the return pickup or drop-off arrangement.
• Safe Packaging: Please ensure the item is packed securely in its original packaging for reverse courier handover.

Exchanges

Where inventory is available, you may exchange an eligible product for the same item or another product of equal value. If the replacement product is priced higher, the difference must be paid before dispatch; if priced lower, the surplus amount will be refunded as per our Refund Policy.

Refunds for Returns

Once the returned parcel is received at our facility and passes physical inspection (or the issue is verified digitally for transit damages), approved refunds are released to your original payment method within 5–7 business days as per our Refund Policy.

Non-Returnable Items

• Opened, unsealed, or partially consumed food premixes (unless defective upon delivery).
• Products returned without original packaging, barcode tags, or valid invoice.
• Clearance, flash sale, or final-sale items clearly marked as non-returnable.
• Free promotional gifts, samples, or complimentary items.